Expansion and Management

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News By Crosstown Solutions

From Account Managers to Branch Managers: Nathaniel Ho and Lajahnik Valentine's Inspiring Journey

In the world of business, the path to success is often filled with unexpected twists and turns. Such is the case for two individuals who recently made the leap from being account managers to office managers, and were entrusted with the opportunity to open a new branch in a completely different location, along with a new client. Meet Nate and Lajahnik, two inspiring leaders who have taken their careers to new heights.

Lajahnik: Building a Strong Foundation in Richmond

Lajahnik's journey to becoming an office manager has been marked by significant achievements and a strong commitment to her work. Recently, she oversaw the expansion of her office in October, a notable accomplishment that showcased her leadership skills and determination. Her role was especially crucial, as her office was part of a campaign offering free phones to clients, making a significant impact in the community.

One of the biggest challenges Lajahnik faced was relocating to Richmond. Originally, she was supposed to head to North Carolina, but due to family ties in nearby states, she ended up in Richmond instead. The move was both exhilarating and anxiety-inducing, as packing up a U-Haul for four people was a daunting task. Despite the challenges, being in a new environment quickly felt like home, providing a cozy and comfortable space for the team to flourish.


What inspired Lajahnik to take on the role of a branch manager in this business? She explains that her motivation stems from wanting to give back time to her team and reflect on the importance of personal connections. She's experienced long days and short-term goals but remains committed to her vision of leadership. Lajahnik believes in being a "super leader" rather than just a boss. For her, having critical conversations right away and supporting her team's growth are vital aspects of effective leadership.

When asked about her definition of success, Lajahnik emphasizes that success is about showing others how to lead. She believes that every entrepreneur should prioritize building strong relationships, focusing on people, and leading by example. In five years, she envisions herself inspiring and mentoring others to become successful leaders in their own right.

Lajahnik's advice to her younger self is to focus on building a strong network and never underestimate the value of mentorship. She acknowledges that the knowledge gained from interactions with people has been more valuable than any other source.

Nate: A Journey from Health Aid to Director of Operations

Nate's story is one that reflects the resilience and determination of an individual who comes from a diverse background. Born and raised in Brooklyn, with half his life spent in Queens and the other half in Lower East Side Chinatown, Nate's journey took an unexpected turn. Just seven weeks into his new role as an office manager, he was tasked with working alongside a government initiative that provided people with phones and personal devices. This new client has brought significant growth to his organization.

Nate's background as a health aid may seem unrelated to his current position, but it's a testament to his adaptability and determination. His main driving force is to provide financial support to his parents, who currently reside in his home. This deep sense of responsibility fuels his passion for his work and motivates him to excel.

For Nate, the heart of his office is the kindness of helping and giving back. He firmly believes in building strong relationships through genuine conversations and keeping each individual's priorities at heart. To motivate his team, he emphasizes the importance of understanding their core values. Nate is known for keeping his office doors open, as he wants everyone to see the light at the end of the tunnel. He firmly believes that with the right attitude, work ethic, and support, anyone can be successful together.

Nate's proudest achievements

One of Nate's proudest achievements is giving entry-level individuals the opportunity to grow within the company. His advice to aspiring entrepreneurs is to prioritize building a robust network, a piece of advice he wishes he had received earlier in his career. In the past six months, he's learned more from interacting with people than in any other position.

Nate and Lajahnik 's inspiring journeys from account managers to branch managers, and their dedication to leading with kindness, provide valuable lessons for aspiring entrepreneurs. Their stories demonstrate that success in leadership is not just about goals and objectives but also about understanding and supporting the people who make those goals achievable. As they continue to navigate their paths, they undoubtedly serve as an inspiration to others seeking to make their mark in the business world.


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